|Serco Air Traffic Control - Customer Service Survey|
Serco is a federal government contractor providing air traffic control services at over 60 Federal Aviation
Administration (FAA) Contract Towers (FCTs) in the 12 western states, Saipan and Guam. In fact, Serco is the
largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the
development of aviation and provide safe, efficient and courteous service to our customers and users of our
services (pilots, airports, FBOs, etc.).
As part of our ongoing efforts to improve service delivery, we are asking you, to please provide us with feedback by
completing our online survey. Your responses are very important to us. They will assist us in evaluating the job we
are doing, allowing us to acknowledge employees who are doing an excellent job, and giving us the opportunity to
address areas that need improvement.
David J. McCann
FCT Program Director